What our customers say about working with the Keeping HR Simple team
It’s been a revelation!
After a period of rapid growth for our company (from 11 to 48 employees within 3 years) we were struggling to cope with the responsibilities as an employer that a larger workforce brings.
As a family firm we have always had close relationships with all our staff and as much as we didn’t want to lose that, the day to day HR issues became more time consuming. We felt like we were not only letting our staff down, but that we weren’t putting the interests of the business first.
We started using a HR service provided by our bank, which was great for advice but after a year, we felt we were still getting dragged into the day to day issues which were taking up more and more time as we continued to grow. This was time we should have been spending overseeing the entire operations of the business. Then another local business recommended their HR company, Keeping HR Simple.
We have been working with Katherine and her team for over a year now and it’s been a revelation.
Not only have they taken the day to day running of simple HR issue like holiday requests on board with the implementation of HR software (and improved communications to all staff on site with an internal messenger service) but provided advice, strategy and insight in areas of grievance and misconduct that we would have been nervous to pursue without her involvement.
Katherine has created relationships with all members of our staff, taking time to get to know each individual so we can maintain that family firm ethos whilst ensuring we have the best interest of the business at heart.
Laura Green, Director
Everything is Simple
I could not praise Keeping HR simple enough. Katherine & Simone make everything sound so simple and offer such great advice on how to deal with issues when they arise. They give straight forward solutions and always help me to write those tricky letters. I am so glad I have them as back up when I need it!
Tracey Laker, Business Administration & HR Manager
Understanding what motivates us
“Katherine came into see me and the team after we had completed our online questionnaires. Katherine really helped us understand what motivates us individually and each other. Off the back of doing Motivational Maps we have already started putting in place training programs for everyone in the office, as our highest team motivator is Expert. I would really recommend this process to any business owner or manager who is looking to get the best out of not only their team, but themselves also.”
Efficient and Friendly Training Delivery
“Keeping HR Simple have looked after us now for some time but recently we have undertaken some of their management training. We found the experience to be extremely relevant to our business needs and the delivery, as usual, was efficient and friendly.
We are able to integrate the outcomes into our current processes to continue to improve performance.
Always difficult to find time for training, but so important to our growing business.
Everything’s gone smoothly
I just wanted to drop you a quick line to thank you for your help with regard to our part time front of house lady. Everything’s gone smoothly and the variation to her contract signed and sorted. We really appreciate your help.
Dream Doors Barnham
Neil and Catherine Fisher, Owners
Sensitivity and Professionalism
“Facing an extremely sensitive issue, which would have been impossible to handle internally, we again turned to Keeping HR simple for advice and support. Katherine and Georgia came along, listened to our situation and quickly came back with a solid plan of action which removed any confusion regarding employment laws and procedures.
The situation was handled with sensitivity and professionalism, we were kept informed throughout the process which further provided us with reassurance we had made the right decision to outsource. I would not hesitate to recommend these guys, they certainly make my role a whole lot easier!”
Professionalism and clear communication
“Keeping HR Simple have helped us through the process of recruiting a new graduate for the first time. Jason visited us at our premises and took the time to understand our business and the existing relationship we had with the candidate. Subsequently Katherine prepared all of the documentation that we needed to make the job offer and spent time with me on the phone to make sure that the contract and staff handbook met our needs. Keeping HR Simple have impressed me with their professionalism and clear communication and I look forward to continuing to work with them in the future.”
A common sense approach…
“Working with Katherine and Jason has been simple. They make themselves available, for even the smallest of queries, and provide first class support and assistance in the, rather confusing at times, world of HR. Given the fact that HR can be confusing, they’ve honoured their Company name by making it understandable, using plain English and a common-sense approach. I’ve enjoyed the flexibility they offer, not just in helping to get the job done but also, in going ‘above and beyond’ their contractual obligations.
In a relatively short space of time, delayed and hindered only by myself, we’ve generated a coherent, concise and comprehensive approach to employment with emphasis on contracts and staff handbooks.
I’m looking forward to working with them both in the future.”
A4 Plus Drawing Services
Steve Wild, Managing Director
Exemplary support and guidance
“Our existing HR service was coming to an end so we had to look for another company to provide HR support. Over the 7 years we have been in business we recognised the importance of quality HR support to both company owners and staff, especially with the complexities of HR Legislation, which is not our core strength.
Our paths had crossed previously when Keeping HR Simple provided recruitment services to us, very successfully. Our experience gave us the knowledge that they could also provide all our ongoing HR support needs. After a few meetings it was clear that the service they could provide actually surpassed our previous experiences.
It’s been several months since we starting working together and we have had several challenges along the way with HR staffing matters; Katherine and Jason have been there to provide exemplary support and guidance right along the way.
We would highly recommend Keeping HR Simple to any business owner.”
Mike Hurley, Owner
An invaluable service…
“My company has grown a great deal over the past 8-10 years. I used to carry out all of my HR work myself but realised about 4 years ago that my rather piecemeal approach was no longer appropriate. I decided that all of the contracts and staff handbooks needed to be reviewed and so I got in touch with Katherine and Jason of Keeping HR Simple who visited my firm and came up with a plan of action. They re-wrote the contracts and added important information to my staff handbook. We then undertook a period of renewing the contracts to ensure that all staff are now on appropriate contracts that fully comply with the law.
We also subscribe to their service whereby we are able to telephone them with specific queries about individual employees. This service has been invaluable over the years as no two sets of circumstances are ever the same. They have ensured that we have dealt with the many different situations professionally and fairly. I would not hesitate to recommend them to anyone who feels they need a little help with their HR systems.”
Joanna Reeks, Partner
Support with getting the right person..
“We are a small business and it’s extremely important to us that we recruit someone who fits in with the “family”. We looked at the option of using a recruitment agency but once we’d compared their charges to the cost of working with Keeping HR Simple, we realised that they offered so much more for less cost.
Katherine worked with us to really understand what we wanted, wrote all the documentation for us, advertised the role and managed all the responses. She phone interviewed candidates for us and attended a day’s interviewing with us too so we could be sure that we were really getting the right person for our team. She has supported us throughout the whole process and made it a painless experience. We are very excited to have our new employee joining the team and we’re confident that he understands and “gets” us before he even starts, thanks to Katherine’s efforts!”
Pauline Beard, Sales and Service Supervisor
A huge relief to find them
As a small company, and having to wear several ‘hats’, it was a huge relief for me to find Keeping HR Simple. I was finding it impossible to feel confident that I was aware of, and complying with, all the legal obligations of an employer.
I found Keeping HR Simple through a search engine, and although they were not geographically anywhere near us, we managed to liaise and work very efficiently through technology, sharing files by internet, and briefing through phone calls. Katherine and her team are extremely personable and soon got a handle on our requirements. They kept in close touch and constantly ensured that we were happy with the work they were doing on our behalf.
I have no hesitation in recommending them to support smaller companies in keeping abreast of this important area of your business development.
Kay Jones, Managing Director
A true business partner…
“Like many companies we needed to undertake a recruitment campaign. Faced with the plethora of employment legislation and not having the in-house experience to undertake a recruitment exercise, we needed to ensure we followed the right process in order to get the right result.
This is where Keeping HR Simple stepped in. They assisted us by:
- creating a job/person specification;
- ensured we advertised the vacancy in the right media to attract the most suitable applicants;
- assisted with the sifting of CVs for shortlisting for interview; and
- supported us by undertaking the interviews with us, training our own staff along the way.
Hydromarque has enjoyed a successful and professional relationship with Keeping HR Simple now for 3 years. Their unique ability to keep pace within an industry that has changed so much has been second to none. They continue to have an amazing ability to assist us in attracting top quality candidates, from junior roles to senior positions. Unlike most other companies, Keeping HR Simple is a true business partner. The end result in our recruitment drive was amazing. We found a hidden gem. Need we say more!!!”
Reliable, no nonsense, value for money service…
“I was very grateful for the support we received recently from Keeping HR Simple. HR issues can be something of a legal minefield so it is good to know we can rely on their highly professional advice and guidance, typically at short notice. Katherine ensured we kept the focus on the facts and issues which is very important in situations when emotions can often run deep! I would not have wanted to tackle the issues on my own, given my inexperience in such matters – familiarity with current legislation is key. Keeping HR Simple provide a reliable, no nonsense, value for money service and I would have no hesitation recommending them.”
Steve Williams, Finance Director
A stress and pain free process!
Hi Katherine & Jason,
I just wanted to thank you for the excellent service you’ve provided in getting my first employment contract sorted. Having just taken on my first employee, I was daunted by the prospect of mountains of paperwork and scary, confusing terms. However, as their company name states, Keeping HR Simple made the process easy from start to finish.
Every query was dealt with quickly by Katherine and I now have a watertight employment contract, a company handbook and a company vehicle agreement.
Thank you for making the process stress and pain free!
Gary Ireson, Director
Helpful, responsive and insightful
Katherine and Jason have made the process of taking on our first employee completely pain free. Extremely helpful, responsive and insightful, it was a pleasure to work with KeepingHRsimple and I look forward to more of the same.
Pete Wales, Director
They keep things on track…
“Keeping HR Simple have been brilliant – they gave me just the common sense and relevant advice I was looking for when recruiting a member of staff and going through the employment process for the first time. It can all be quite daunting, so it’s comforting to know there’s an expert on hand that can answer any questions on best practice as well as the law. They’ve always been super fast and conscientious on getting back to me and proactive in keeping things on track.”
The Good Folk
Fearghal Corbett, Director
Professional and affordable advice…
“Having decided to undertake an essential reorganisation of the charity to secure its future, we were keen to obtain professional and affordable advice on HR matters. This to ensure we keep on the right track when liaising with existing and any new staff members. Katherine Duff (MD) always had sensible and practical solutions, was quick to reply on any queries and welcomed at staff meetings to explain matters when needed.
Indeed, HR can be kept simple and sensible and we are grateful for the effective and friendly customer service we have received and look forward to further work with KeepingHRsimple to train our senior management team on the new appraisal system which has been developed together with Katherine.”
Cambridge Past, Present & Future
Carolin Göhler, CEO
Knowledgeable, helpful and professional recruitment…
“My second recommendation for Katherine’s work in support of our recruitment activities. Working with Katherine is very straightforward. She knows her stuff when it comes to HR and leads the process in a way that makes it very easy for anyone engaging her. We jointly developed a job spec for our latest hire and several candidates remarked that it was the best job spec. they’d seen for that type of role – this was largely Katherine’s work. Katherine also goes above and beyond the basic work offering advice and support on related matters – very valuable to HR neophytes such as myself. I look forward to working with Katherine again and have again recommended her to other business contacts.”
“I worked with Keeping HR Simple on the recruitment of an Events and Marketing Co-Ordinator for Software Acumen. Throughout this work it was clear that we had engaged a knowledgeable, helpful and professional company to help us. Keeping HR Simple explained the whole recruitment process to us and managed every aspect to a very high standard. We’re happy to say that we’ve found our new employee in a very short space of time with their help.”
Software Acumen Ltd
Mark Dalgarno, Director
Lovely to work with…
“I would highly recommend Katherine and Keeping HR Simple. Katherine works incredibly quickly and effectively and makes the whole process really easy – she really ‘got’ our organisation, our culture and our challenges straight away, and that was so important in ending up with a great piece of work that really will deliver for us.She’s also lovely to work with which helps!”
Peterborough & Fenland Mind
Claire Rintoul, ex-Chief Executive
Tailored advice and support…
“As a start-up business, we were looking for some external HR support, with the skills and expertise to deal with our particular circumstances in the hospitality sector. There are companies out there which seem geared up to larger businesses only, and have a rigid one-size-fits-all approach to supporting businesses. I’m so pleased that we found Keeping HR Simple. From the outset, our specific circumstances were understood, appreciated, and factored in to any support and advice we were given. The start-up package, which included staff contracts, offer letters, and staff handbooks containing guidelines and policies, were tailored to us, which was incredibly important. Experienced staff have themselves praised the handbook, saying how excellent and thorough it is, particularly in comparison to other places they have worked.
The support has always been excellent: giving us the help we need, when we need it, and always in a clear and friendly way.
I very highly recommend Keeping HR Simple.”
Tim Mills, Owner
Help to navigate through complex HR issues…
“Our Parish Council engaged the services of Keeping HR Simple to help with a very difficult staffing matter and to make our policy documents more robust so as to help prevent a similar situation in the future. Katherine was extremely helpful and responses to our emails were very prompt, sometimes just a matter of minutes and even out of normal office hours. She dealt with the situation in a very calm and professional manner. Having a friendly, approachable person with the vast knowledge to navigate through complex HR issues at the end of a phone or email proved invaluable.”
Deeping St James Parish Council
Andy Pelling, Councillor
Professional but human too…
“We first came across Keeping HR Simple on Twitter! Following a recommendation we contacted them and can’t praise them enough for their help, expertise and speed in setting up contracts and handbooks for all our staff. If you want to do business with people who are professional but human too, contact Keeping HR Simple. They do what it says on the tin!”
Nutty Tarts Gifts and Goodies
Deb and Rachel, Owners
Refreshingly clear, transparent and simple…
“Katherine’s approach to HR is refreshingly clear, transparent & simple, at the same time not being over cautious, but realistic, based purely on the facts and the possible outcomes. I have searched for quite a while to find someone in HR with this attitude. Katherine’s business reflects this attitude and I regularly refer Katherine to my clients. As you would expect Katherine is very professional & I enjoy working with her. The service Katherine provides would improve any business that wants to progress whilst at the same time enhancing that business’s reputation.”
Sphere Risk Heath Safety Management
Stephen Smith, CMIOSH, Registered Consultant
Building a long-term working relationship…
“We are a small business with only 16 members of staff but with Employment Law changing as quickly as it has we found we were in need of some expert help and advice. Katherine and Jason have provided that service. They have supported the Company and its Employees and “as it says on the tin” have kept HR and Employment Law simple. We are delighted with the professionalism of their work and the relationship they have built with our Employees to date and hope to continue to have a long-term working relationship with them”.
Rob Newcombe, Director
Building ongoing relationships…
“It has been a pleasure to work with Jason & Katherine. Our need was to put in place the various elements of standard practice and legal compliance as our company had grown from start-up to around 10 employees. Keeping HR Simple helped us will all our requirements either directly or through their partner companies Sphere RHSM and Circle Fire. All work was coordinated by Keeping HR Simple very efficiently and the content highly focused on our requirements. I look forward to an ongoing relationship with them as we build our company and have no hesitation in providing a recommendation to others.”
Nick Hill, Managing Director
Saved us time and effort…
“Mind in Cambridgeshire engaged Keeping HR Simple to assist us in updating our policies and procedures. They worked with us to identify what policies and procedures we really needed and provided us with updated information in line with legislation. This has saved us a huge amount of time and effort and we’re very pleased with the results. All charities need to have their HR documentation in place and I would recommend Keeping HR Simple’s straightforward and hands-on approach.”
Mind in Cambridgeshire
Sally Keown, Core Services Manager
Invaluable help and advice…
“Katherine is a true professional whose help and advice was invaluable to us. We enjoyed working with her and would thoroughly recommend her services.”
Ann Pinn, Managing Director
Judgement and intuition you can trust…
“Katherine is someone that I trust implicitly. Her integrity and knowledge are second to none and I would always trust her judgement and intuition. Couple her industry knowledge with an incredible sense of humour, it makes her a joy to deal with!”
Jamie Forster, Owner
Much more than just a voice over the phone…
“Being a small company the subject of maternity leave wasn’t something I was used to dealing with daily. Trying to establish what needs to be discussed and what is required from the employee was very confusing. In seek of help, I approached Keeping HR Simple, who outlined Maternity Leave in simple terms which I could understand and rely back to the employee without confusion. I was given a easy to read guide on the steps to Maternity leave, which made my life easier, as I could refer back to it after each step of the process. It also helped me prepare for the meetings with the employee, so they felt they were being treated fairly. The maternity guide came personalised, which shows that Keeping HR Simple want to be a part of your company, not just a voice over the phone. As a manager, I finally feel supported in the area of HR. Thank you!”
Michelle Allen, General Manager
Appreciation for our services…
“Thanks very much for your help and support in updating our staff handbook. As a small charity it can be very difficult to keep up to date with changes in the law and current procedures, so your services have been extremely appreciated by all staff and executive members at PREC.”
Peterborough Racial Equality Council
Jennie Elmore, Racial Equality Support Officer
Incredibly easy and painless process…
“Thank you so much for revolutionising our HR systems. Until I met you I thought the HR was something that massive PLCs had to worry about so was deeply concerned when I realised that we had to take it far more seriously! You made the whole process incredibly easy and painless for me though and we now have systems in place for every possible scenario. The communication between me and my team is also vastly better as a result. The contracts and handbook are superb and cost far less than I initially anticipated such items would cost. You did a vastly better job then my lawyers did of the previous contracts so I can safely say that all HR from now on will be done through you. Thank you.”
Elite Swimming Academy
Ed Williams, Director & Solo Channel Swimmer
Always there to answer concerns…
‘We decided to work with Keeping HR Simple when our business circumstances changed and we needed to take on a sales/kitchen designer. I can safely say I don’t know what we would have done without them. Katherine the Managing Director, helped us with all the relevant documents we needed from contracts to confidentiality clauses and she kept us up to date with any changes in employment. She is always at the end of a phone, at any time of the day answering any concerns we have.
Setting up a new business is stressful and time consuming, but Keeping HR Simple definitely made my HR problems simple, at a very reasonable cost. I would definitely recommend them.”
Dream Doors Stockport
Jan Airey, Director
Straightforward advice with no jargon…
“I was taking on my first employee and didn’t know where to start, but Katherine and Jason at Keeping HR Simple helped me to understand what I needed to do. They provided straightforward advice with no jargon and I was able to take on the new employee on with minimal disruption to our daily business.”
M&D Flooring Ltd
Matt Silsby, Owner
Unprecedented support and advice…
“As a small start-up company, Keeping HR Simple has provided us with unprecedented support and advice towards implementing the many HR systems that we required. The process of generating a staff handbook has been incredibly efficient and we could not have asked for a better outcome. The wealth of knowledge Katherine can impart on such topics as data protection, record keeping, and legislation have aided us in what was previously a limited understanding of what is required by a HR team. We look forward to working with Katherine and her team at Keeping HR Simple in the future!”
Oval Medical Ltd
Tom Bates, Office Manager
Both open minded and commercial in approach…
“Katherine and Jason have worked with me on recruitment strategy and Zero Hours Contracts, which I know from experience is not every HR Manager’s cup of tea due to complexities and areas of risk for employers.
Their approach and advice has been fantastic.. really top drawer.
They quickly understood my businesses needs and have been open minded and commercial in their approach and recommendations.
I highly recommend them based on their ability to put themselves in the employers seat, identify the challenges, and come up with workable solutions considering both the employer and the employee. They have helped me to look at things both short term and long term and their overall advice has been extremely valuable.”
Maxxy – Telemarketing in Cambridgeshire
Maxine Welford, General Manager
Information to safeguard our business…
“Having not used a HR Company before as I thought I was up to speed on all employment regulations, I realised when I saw Katherine from Keeping HR Simple that we would need to ask them to review our employment contracts to make sure we gave our employees the correct information, to safeguard us as a business. Katherine has reviewed our contract and provided us with a Staff Handbook which gives me piece of mind that I have now issued all staff with the same and correct information by law. Katherine has also helped us with an employee issue. The service we have received has been efficient and friendly, we would certainly recommend Keeping HR Simple to guide you in the right direction from the start or for reviews of your current contracts.”
Dream Doors Dorset
Shelley Stewart, Director