Setting effective goals and objectives
What’s covered:
- Understanding the point of goals and objectives
- Setting SMART goals
- Following up and monitoring
Praising and rewarding staff
What’s covered:
- Recognising where praise is due and how to deliver it
- Rewarding “above and beyond” behaviour or performance
Motivating people
What’s covered:
- Identifying what’s important to each person in the team
- Treating people as individuals
- Different motivational techniques
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